Privacy policy.

Effective Date: September 23, 2025

1. Introduction

Strawberry Vale Ceramics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website strawberryvaleceramics.com or make purchases from our online store.

This website is hosted on Squarespace, and their privacy practices also apply to your use of our site.

2. Information We Collect

2.1 Information You Provide

·       Name, email, phone number, and addresses

·       Payment information (processed securely by payment processors)

·       Order details and custom specifications

·       Messages sent through contact forms or emails

·       Newsletter subscriptions

2.2 Information Collected Automatically

·       IP address and location

·       Browser type, device information

·       Pages visited and time spent on site

·       Cookies for website functionality and analytics

3. How We Use Your Information

We use your information to:

·       Process and fulfill orders

·       Communicate about orders and shipping

·       Handle customer service and returns

·       Send marketing emails (with your consent as required by CASL)

·       Improve our website and services

·       Comply with legal obligations and prevent fraud

4. Information Sharing

We may share your information with:

·       Squarespace: Our website hosting platform

·       Payment Processors: Stripe, PayPal, Square, etc.

·       Shipping Carriers: USPS, UPS, FedEx, etc.

·       Email Services: For newsletters and marketing

·       Analytics Providers: Google Analytics

·       Legal Authorities: When required by law

We do not sell your personal information to third parties.

5. Data Security

We use SSL encryption, secure payment processing, and other security measures to protect your information. However, no internet transmission is 100% secure.

6. Cookies

We use cookies for:

·       Website functionality (shopping cart, sessions)

·       Analytics to understand site usage

·       Marketing (with consent where required)

You can control cookies through your browser settings, though this may affect website functionality.

7. Your Rights

You can:

·       Access, update, or delete your information

·       Unsubscribe from marketing emails

·       Request data deletion

·       Object to certain data processing

British Columbia residents have rights under BC's Personal Information Protection Act (PIPA). Canadian residents are protected under federal privacy laws including PIPEDA where applicable.

8. Data Retention

We keep your information as long as needed to provide services, comply with legal obligations, and resolve disputes.

9. Third-Party Links

Our website may link to third-party sites. We're not responsible for their privacy practices.

10. Children's Privacy

Our website is not intended for children under 13. We don't knowingly collect information from children under 13.

11. Governing Law

This Privacy Policy is governed by the laws of British Columbia, Canada. Personal information is collected, used, and disclosed in accordance with BC's Personal Information Protection Act (PIPA) and Canada's Anti-Spam Legislation (CASL).

12. Contact Us

For privacy questions or to exercise your rights, contact us:

[Your Business Name]

·       Email: hello@strawberryvaleceramics.com

·       Phone: +1-250-812-3926

·       Address: 3919 Holland Ave, Victoria BC, V8Z 5K2

For Squarespace-related privacy questions: https://www.squarespace.com/privacy

13. Changes to This Policy

We may update this policy periodically. Changes will be posted here with an updated date. For material changes, we'll provide additional notice.

Last Updated: September 24, 2025