Terms of service.

Effective Date:  September 25, 2025

1. Agreement to Terms

By accessing and using this website and purchasing products from Strawberry Vale Ceramics ("we," "us," or "our"), you ("customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or purchase our products.

2. About Our Products

2.1 Handmade Nature

All ceramics sold through our store are individually handmade. Due to the artisanal nature of our products:

  • Each piece is unique and may vary slightly in size, color, and appearance from photos

  • Minor imperfections are characteristic of handmade items and are not considered defects

  • Colors may appear different due to monitor settings and lighting conditions

2.2 Product Descriptions

We strive to provide accurate descriptions and photographs of our products. However, we cannot guarantee that colors, textures, or sizes will be exactly as they appear on your screen.

3. Ordering and Payment

3.1 Order Acceptance

  • All orders are subject to acceptance and availability

  • We reserve the right to refuse or cancel any order at our discretion

  • Order confirmation does not guarantee product availability

3.2 Pricing

  • All prices are in CAD and include applicable taxes where required

  • Prices are subject to change without notice

  • Shipping costs are additional and calculated at checkout

3.3 Payment

  • Payment is due at the time of order

  • We accept credit card, debit, PayPal, ApplePay, Google Pay.

  • Your payment information is processed securely through Squarespace.

4. Shipping and Delivery

4.1 Processing Time

  • Orders typically ship within 2-4 business days after payment is received

  • Custom orders may require 4-8 weeks for completion

  • Processing times may be longer during peak seasons

4.2 Shipping

  • We ship to Canada, United State, Australia, New Zealand, United Kingdom

  • Shipping costs and estimated delivery times are provided at checkout

  • Risk of loss passes to you upon delivery to the shipping carrier

4.3 Delivery

  • Delivery dates are estimates and not guaranteed

  • We are not responsible for delays caused by shipping carriers

  • You are responsible for providing accurate shipping information

5. Returns and Exchanges

5.1 Damage During Shipping

  • Items damaged during shipping must be reported within 48 hours of delivery

  • Please provide photos of damaged items and packaging

  • We will replace damaged items at no charge or provide a full refund

5.2 Returns

  • Due to the handmade and custom nature of our products, we generally do not accept returns unless the item arrives damaged

  • Customer is responsible for return shipping costs unless the return is due to our error

5.3 Custom Orders

  • Custom and personalized orders are final sale and cannot be returned or exchanged unless defective

6. Care Instructions and Disclaimers

6.1 Product Care

  • Care instructions are provided with each purchase

  • Improper care may damage the product and void any warranty

  • We recommend hand washing and avoiding extreme temperatures

6.2 Food Safety

  • Items marked as food-safe are glazed with lead-free, food-safe materials

  • Decorative items are not intended for food use unless specifically stated

  • Always follow provided care and usage instructions

7. Intellectual Property

  • All designs, images, and content on this website are protected by copyright

  • You may not reproduce, distribute, or use our designs without written permission

  • Product photos are for display purposes and may not be used commercially

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and protect your information.

9. Limitation of Liability

9.1 Disclaimers

  • Products are sold "as is" without warranties beyond those required by law

  • We do not warrant that our website will be uninterrupted or error-free

9.2 Liability Limits

  • Our liability is limited to the purchase price of the product

  • We are not liable for indirect, incidental, or consequential damages

  • Some jurisdictions do not allow these limitations, so they may not apply to you

10. Governing Law

These Terms are governed by the laws of Canada. Any disputes will be resolved in the courts of British Columbia.

11. Contact Information

For questions about these Terms or your order, please contact us:

Strawberry Vale Ceramics

  • Email: hello@strawberryvaleceramics.com

  • Phone: +1-250-812-3926

  • Address: 3919 Holland Avenue, Victoria BC, V8Z 5K2

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the new Terms.

Last Updated: September 23, 2025